Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy within 30 days of receiving your item(s).

Eligibility for Returns:

  • Items must be returned within 30 days of the delivery date.
  • Items must be unused, in their original packaging, and in the same condition as when you received them.
  • Proof of purchase or order number is required for all returns.

How to Initiate a Return:

  1. ​Contact Us: Please email us at ​hejia@hejias.com with your order number, the item(s) you wish to return, and the reason for the return.
  2. ​Return Instructions: Once your return request is approved, we will provide you with detailed instructions on how and where to send your item(s).
  3. ​Shipping the Item: Please package the item(s) securely and include all original packaging and accessories. You are responsible for the return shipping costs unless the return is due to an error on our part.

Refund Process:

  • Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within ​5-7 business days.

Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

Non-Returnable Items:
Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Personalized or custom-made items

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at ​hejia@hejias.com with photos of the damage or defect. We will work with you to resolve the issue as quickly as possible.

Contact Us:
If you have any questions about our return policy, please don’t hesitate to reach out to us at ​hejia@hejias.com. We’re here to help!

Thank you for choosing us for your shopping needs. We appreciate your business and look forward to serving you again in the future.